1. Returns
Refunds Permitted:
We accept returns. You can return items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
We will refund your purchase price and a credit will automatically be applied to your original method of payment.
- Only regular priced items may be refunded
- Sale items are non- refundable
- Goods damaged in transit must be taken up with the Delivery/Courier Company
- Personalised items are non-refundable
- Shipping charges for all returns must be prepaid and insured by you
To follow-up on the status of your return, please contact us at sales@urnsofdistinction.com.au.
2. Exchanges
We will exchange your item if you are not satisfied with it or deem it defective. Damaged goods are the responsibility of the Delivery/Courier Company. If you wish to exchange your urn contact us at sales@urnsofdistinction.com.au.
3. Exceptions
Some items are non-refundable and non-exchangeable. These include:
- Sale items
- Personalised items
- Goods damaged in transit
4. Shipping
To return the item you purchased, please mail it to:
Urns of Distinction
PO Box 82
Deception Bay, QLD 4508
